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Â鶹¹û¶³ is committed to providing a high-quality educational experience and to resolving student concerns in a fair, equitable, timely, and professional manner. Students are encouraged to seek resolution of complaints through the University’s established internal procedures as a first step.

Internal Complaint Procedures

Students who have a complaint or concern should begin by utilizing the University’s internal complaint and grievance procedures, as outlined in the . The University is committed to working collaboratively with students to address and resolve concerns at the institutional level before external processes are pursued.

External Complaint Options for Distance Education Students

Students enrolled in distance education programs who are unable to resolve a complaint through the University’s internal processes may have access to additional external complaint options, as described below.

Accreditation — Higher Learning Commission (HLC)

Â鶹¹û¶³ is accredited by the Higher Learning Commission (HLC). The HLC accepts complaints from students that relate to an institution’s compliance with HLC’s Criteria for Accreditation or Assumed Practices. Complaints of a personal nature — such as individual grade disputes or interpersonal conflicts — are generally outside the scope of HLC’s complaint process. Information regarding the HLC complaint process is available at .

State Authorization — NC-SARA

Â鶹¹û¶³ participates in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA provides a complaint pathway for distance education students with unresolved complaints that fall within the scope of NC-SARA’s consumer protection policies.

Students must first exhaust the University’s internal complaint procedures before submitting a complaint to the state. If a complaint remains unresolved after exhausting internal processes, eligible students may submit a complaint to the , which serves as Missouri’s NC-SARA State Portal Entity.

Please note that complaints related to grades or student conduct are governed by institutional policy and are not subject to review through the NC-SARA complaint process.

Information regarding NC-SARA complaint procedures and State Portal Entities is available through the .

State Licensing Boards

Students enrolled in programs that lead to professional licensure who have complaints related to professional licensure requirements or program standards may direct complaints to the appropriate state licensing board or regulatory agency in their state of residence or the state in which they intend to seek licensure, as applicable.